Legal

Terms of Service

Effective 11 November 2026

These terms apply to your use of MainStreet CRM, a CRM service provided by The IT VA Philippines (TheITVA). By starting a trial or subscribing, you agree to them.

The service

MainStreet CRM gives you a CRM, inbox, booking, payments, reviews, AI and automation tools, set up around your industry, with setup and support from our team as described in your package.

Free trial

Every plan includes a 14-day free trial. No credit card is needed to start. When the trial ends, nothing is charged: choose a plan to keep going, or your account is paused until you do.

Packages, billing and taxes

  • Published prices are starting rates. Your final package and price are confirmed in writing after your strategy call.
  • Plans are billed monthly or yearly in advance. Yearly plans cost the price of 10 months for 12.
  • SMS, calls, email sends and AI usage are billed at cost, based on what you use.
  • Prices exclude VAT, GST or sales tax, which are added where they apply.

Cancelling

There is no lock-in contract. You can cancel any time, and your plan stays active until the end of the period you have paid for. You can export your data before you go.

Your data and your responsibilities

  • You own your data and can export it at any time.
  • You are responsible for having your customers’ consent to contact them by SMS, email, calls or messaging, and for following the privacy and anti-spam rules that apply to your business.
  • You must not use MainStreet CRM for spam, unlawful content or anything that breaks the rules of the messaging and platform providers we use.

Availability and liability

We work to keep MainStreet CRM available and supported, but parts of the service rely on third-party platforms and networks. To the extent the law allows, our total liability is limited to the fees you paid in the three months before a claim.

Changes and governing law

We may update these terms and will tell clients about important changes. These terms are governed by the laws of the Republic of the Philippines.

Contact

Questions about these terms? Contact us through our Support page.