Grow from here.
MainStreet CRM helps local businesses stop losing customers in the gaps, with every message, booking, and follow-up in one place, set up with you in 7 days.
What is MainStreet CRM?
MainStreet CRM is a customer relationship management (CRM) tool that keeps every customer, conversation, booking and sale in one place.
Messages in five apps, missed calls, follow-ups that never happen? MainStreet CRM puts all your customer conversations, bookings, and payments in one simple app, with automatic replies and reminders so no one slips through. Our team sets it up with you in 7 days. Free 14-day trial, no lock-in.
Good businesses lose customers in the gaps.
Most local businesses don’t lose customers because of bad service. They lose them in the gaps. Every gap is money walking to the business down the street.
A message that didn’t get answered
Messenger, Instagram, SMS, email. By the time someone replies, the customer has already asked someone else.
A call that was missed
If you can’t pick up, the customer calls the next business on the list.
A quote nobody followed up on
Reminders, quotes, “just checking in”. Busy days push them to tomorrow, and tomorrow never comes.
MainStreet CRM closes those gaps.
One outcome: never miss a customer. It works in three steps, and our team sets it all up with you.
Inquiry
Every message and call, from Messenger, SMS, web chat or phone, lands in one inbox and gets an instant reply, even after hours.
Appointment
Customers book themselves into your calendar and get reminders, so they actually show up.
Follow-up
Quotes, no-shows, past customers and review requests are followed up automatically, so no one slips through.
Our team sets it up with you in 7 days and checks in every month. No lock-in.
Fewer tools. Less mess. More sales.
A full CRM at the centre, with your inbox, booking, payments, reviews and AI built around it. One login that replaces up to six separate tools.
Contacts and customer profiles
Every customer’s details, conversations, bookings and payments in one profile, searchable in seconds.
Sales pipeline
See every lead and deal by stage, from first inquiry to paid, and know exactly who to follow up.
One inbox for every channel
Messenger, Instagram, SMS, WhatsApp, email, web chat and calls in one place, so no message gets lost.
Conversation AI
Replies to inquiries in seconds, day and night, in your customers’ language, including Taglish, and books the appointment on its own.
Voice AI receptionist
Answers calls, takes details, books appointments and passes urgent calls to your team.
Missed-call text-back
Can’t pick up? MainStreet texts the caller right away so they don’t call the next business on the list.
Online booking and reminders
Customers book themselves into your calendar and get SMS and email reminders, with no-show follow-up.
Automatic follow-up
Quotes, leads, no-shows and past customers are followed up for you, on a schedule you set.
Reviews on autopilot
Review requests after every visit or job, with AI replies to your Google reviews.
Payments and invoices
Text-to-pay links, invoices, downpayments and automatic payment reminders.
Sales dashboards
Leads by source, bookings, conversion, AI performance and revenue on one live screen.
AI Studio
Build your own AI agents in plain words, from lead scoring to weekly reports.
Website and funnels
Landing pages, forms and funnels built in, so you can drop a separate website tool.
Email and SMS campaigns
Promos, reminders and birthday messages that bring customers back.
Built for the businesses on your street.
Same CRM, different first line. We set MainStreet CRM up around how your industry wins and loses customers.
Clinics, dental and wellness
Fill your schedule and cut no-shows without another receptionist.
- Online booking
- Reminders
- No-show follow-up
Schools, training and review centres
Handle the enrollment rush and follow up with every interested student.
- Inquiry replies
- Enrollment pipeline
- Installment reminders
Home services and installers
Reply to every job request before your competitor does.
- Missed-call text-back
- Quotes
- Job reminders
Hotels, resorts and tourism
Answer every “available pa?” even at 2 a.m., and collect downpayments automatically.
- 24/7 AI replies
- Booking
- Downpayments
Salons, spas and aesthetics
Keep clients rebooking without chasing them.
- Rebooking
- Reviews
- Promos
Auto and motorcycle shops
Turn more estimates into booked service jobs.
- Estimates
- Service reminders
- Follow-up
Real estate agents and developers
Follow up every lead through the long sales cycle.
- Lead pipeline
- Viewings
- Long-term nurture
Retail stores and local merchants
Bring customers back with timely promos and reminders.
- SMS promos
- Loyalty
- Repeat purchases
✦Don’t see yours? If your customers message, call or book, MainStreet CRM fits. Tell us about your business →
Businesses we’ve worked with
Follow up where your customers already chat.
A copied email-first sequence
The MainStreet way
In the Philippines, most customers reach a business on Messenger first. MainStreet CRM leads with chat and uses SMS as the fallback, so your follow-up lands where people actually reply.
One CRM. Built around your business.
No two businesses get the same setup. We build MainStreet CRM around your industry and how you win customers. You choose how much of the work we do for you.
What would we set up for you?
Pick your industry to see a typical setup. Your final package is confirmed on your free strategy call.
- Online booking for patients
- SMS and email appointment reminders
- No-show and rebooking follow-up
- Patient intake forms
- Review requests after every visit
- AI replies to inquiries, day and night
Launch
You set it up
Starts at
For teams who want to run it themselves, with a head start for their industry.
- Your industry template, ready to use
- 2-hour onboarding session
- Step-by-step guides
- Technical support
Grow
We build it with you
Starts at
We set up your industry package with you in 7 days, then help you get results.
- Everything in Launch, plus:
- Your setup built with you in 7 days
- AI trained on your business
- Contacts imported and channels connected
- Team training
- Monthly check-in
Scale
We run it for you
Starts at
Fully managed. We build, run and improve it so you can focus on customers.
- Everything in Grow, plus:
- Custom automations and integrations
- AI agents built and tuned for you
- We manage campaigns and content
- Monthly performance report
- Priority technical support
14-day free trial on every plan. No credit card needed. When the 14 days end, nothing is charged: choose a plan to keep going, or your account simply pauses until you do.
Start my free trialPrices exclude 12% VAT. Prices are starting rates. Tell us about your industry and we’ll put together a custom build for your business. SMS, calls, email sends and AI usage are billed at cost. Yearly plans are paid upfront for 12 months at the price of 10.
Real people. Real local support.
MainStreet CRM is the software arm of TheITVA, run by our team in Davao City. When you call us, you talk to the team that runs it.
General Manager
Leads MainStreet CRM and makes sure every client gets a platform that’s set up properly and supported properly.
Growth Specialist
Your guide from first call to go-live. She maps how your business wins customers, then builds MainStreet CRM around it.
Customer Experience Associate
The first person you hear from when you need help. She replies fast and makes sure nothing gets lost.
Good to know.
Can’t see your question here? Ask it on a free 30-minute call.
Book a free callWhat is the best CRM for small businesses in the Philippines?
Look for a CRM that keeps every customer, Messenger and SMS conversation, booking and payment in one place, with AI that replies for you, local support and pricing in pesos. MainStreet CRM was built for exactly that, and our team sets it up with you in 7 days.
What is a CRM?
A CRM (customer relationship management) system keeps your customers’ details, conversations, bookings, deals and payments in one place, so your team can reply faster, follow up on time and see where every sale stands.
What does MainStreet CRM do?
MainStreet CRM is an all-in-one, AI-powered CRM for small and local businesses. It brings contacts, a sales pipeline, one inbox for Messenger, Instagram, SMS, WhatsApp, email and calls, Conversation AI, a Voice AI receptionist, online booking with reminders, automatic follow-up, review requests, payments and sales dashboards into one subscription.
How much does MainStreet CRM cost in the Philippines?
Plans start at ₱5,997 a month for Launch (self-serve), ₱7,997 for Grow (guided setup) and ₱10,997 for Scale (fully managed), excluding 12% VAT. Packages are tailored to your industry and confirmed on a free strategy call. Pay yearly and get two months free. SMS, calls, email sends and AI usage are billed at cost.
Do I need a credit card for the free trial?
No. You can try MainStreet CRM free for 14 days without a credit card. When the trial ends, nothing is charged: choose a plan to keep going, or your account pauses until you do.
How long does setup take?
About seven days. We map your customer journey, import your contacts, connect your channels, train the AI on your business and your team on the platform, then switch on your automations.
Can the AI reply in my customers’ language?
Yes. We set up the AI with your business details, prices, tone and rules, and it replies naturally in English, Taglish and other languages your customers use. You can review conversations and take over any time.
Can I cancel any time?
Yes. Plans are month to month with no lock-in contract, so you can cancel whenever you want, and your data is yours to export.
Is my customers’ data safe?
We follow the Philippine Data Privacy Act of 2012 (RA 10173) and the data protection rules that apply to your business. Your customers’ data is kept secure, and we never sell it to third parties.
Where do you work?
Everywhere. MainStreet CRM serves local businesses in the Philippines, Australia, the United States and around the world. Pick your location at the top of the page to see prices in your currency. Our team works from Davao City, and setup calls are booked in your own time zone.
See where you’re losing customers.
Book a free 30-minute call, and we’ll show you exactly where your business is losing customers and how to fix it, with a setup built around your industry.
FREE · 30 MINUTES · WITH THE MAINSTREET TEAM